EMR glitches, reception printers and internet outages that hold up patients.
Infinite support, one click away
- No IT team?
- No support contract?
- Having IT issues?
The IT support company
Dubai calls first
800 IT Care is your instant IT team. Certified engineers answer on WhatsApp, the toll-free line or the web, fix most faults by remote desktop, and you pay after the fix. We built it to stand among the best IT support companies in UAE.
Example ticketFixed
Our printer is offline and court papers are due.
Reconnected remotely. Test page printed.
Resolved in 6 min
● About us
What is 800 IT Care?
800 IT Care is an on-demand IT support platform for small and medium businesses in Dubai with 5 to 100 users. Instead of employing a full-time engineer, your team connects with certified IT professionals through 800itcare.com, WhatsApp or a toll-free number, and most problems are fixed by remote desktop. The platform is run by RAIDEFEND Technologies FZ LLC, an IT services company in Dubai, and supports offices in every emirate of the UAE.
WhatsApp IT support Dubai staff already know how to use means nobody has to learn a ticketing tool. Describe the problem in a message, send a photo of the error, and an engineer picks it up.
WhatsApp Us● Our promise
Whenever technology stops business, 800 IT Care starts working.
Infinite support, one click away. Message us, call the toll-free number or raise a ticket, and a certified engineer starts on the fix within minutes.
- Step 01
Reach us your way
Send a WhatsApp message, call the toll-free number or raise a ticket on the website.
- Step 02
A certified engineer picks it up
A real person starts on the fault within minutes, usually over a secure remote session.
- Step 03
Pay after the fix
No contract and nothing to sign first. You pay once everything works again.
● Our services
One IT services company in Dubai, six ways to keep you running
Many IT support companies Dubai offices try will sell the contract first. We start with the fix: On-demand IT support Dubai businesses pay for only when they use it. Then you choose how to keep us, per incident, on a monthly subscription or with a yearly AMC.
● What we do
1 / 6
Remote IT support
Remote IT support Dubai teams can start in minutes. An engineer connects by secure remote desktop and fixes email, printer, Wi-Fi, VPN and software faults while you keep working.
Learn moreManaged IT services
Managed IT services Dubai SMEs can budget for: monitoring, updates, backups, user accounts and security looked after every month by the same engineers.
Learn moreIT AMC
IT AMC services in Dubai put your computers, servers, network and printers under one annual contract, with a fixed fee, agreed response times and scheduled preventive checks.
Learn moreOnsite support
Onsite IT support Dubai offices can book when hands are needed: hardware swaps, cabling, new office setup and relocations.
Learn moreIT health check
A full review of antivirus, firewall, MFA, backups and updates, followed by a short list of fixes written in business language. Popular with Dubai firms preparing for a client audit.
Learn moreIT consultancy
Moving to Microsoft 365, opening a branch in Dubai or cutting IT spend? A consultant maps the simplest route and the real cost before you commit.
Learn more● Common problems we fix for Dubai offices
Printer stopped workingInternet is downOutlook will not openLaptop is slowWi-Fi disconnectedServer crashedForgot passwordVirus detectedTeams meeting not workingFiles missingVPN not connectingBackup failedShared folder inaccessible
● How it works
On-demand IT support Dubai teams can use in three steps
Toll-free IT support UAE businesses can call from any landline or mobile: 800 482 773
Get Support● When to call us
Eight moments when businesses call us
Across Dubai, customers do not wake up wanting a firewall. They want the printer to print and the meeting to start. These are the situations an IT support company Dubai owners can rely on is built for.
- When to call · 01
No in-house IT team
Printer, email, Wi-Fi and laptop faults interrupt work and nobody owns them.
- Scenario
- A small business has no dedicated IT engineer, so everyday faults stop work.
- How we help
- IT helpdesk support Dubai employees can message directly, by WhatsApp, the website or the toll-free number.
- Example
- A law firm in Dubai cannot print court documents. The printer is reconnected remotely within minutes.
- When to call · 02
IT engineer resigned
Your only IT administrator leaves and the daily requests do not stop.
- Scenario
- The company’s only IT administrator leaves unexpectedly.
- How we help
- Outsourced IT support Dubai companies use as a temporary IT department until a replacement is hired.
- Example
- Microsoft 365, servers, user accounts and daily support are managed for two months.
- When to call · 03
Branch offices and outlets
Head office IT cannot reach every branch quickly.
- Scenario
- A business has many locations but limited IT staff.
- How we help
- One central helpdesk covers every location, including IT support Abu Dhabi and IT support Sharjah branches, while your own team stays at head office.
- Example
- Offices in Dubai, Abu Dhabi and Sharjah are supported from one helpdesk. A retail chain covers 12 outlets centrally.
- When to call · 04
Remote and hybrid staff
Someone working from home hits a VPN or Outlook problem before a client call.
- Scenario
- Employees working from home anywhere in the UAE face VPN or Outlook issues with no IT desk nearby.
- How we help
- Remote IT support Dubai employees can reach from home, with secure troubleshooting wherever the laptop is.
- Example
- A VPN connection is restored before an important client meeting.
- When to call · 05
Server down or files deleted
Users lose access to files or the system the business runs on.
- Scenario
- A server fails, or someone deletes a folder of important client files.
- How we help
- Server recovery, backup restoration and a better backup plan so it does not happen twice.
- Example
- A manufacturer’s ERP is restored from backup. An architect’s deleted drawings are recovered.
- When to call · 06
Virus or ransomware
A suspicious attachment is opened and a PC starts behaving strangely.
- Scenario
- A user accidentally opens a suspicious attachment and a PC is infected.
- How we help
- The machine is isolated, the malware removed and security recommendations follow.
- Example
- Ransomware is stopped from spreading across the office.
- When to call · 07
New starters and office moves
New staff need laptops, email and permissions. A move needs the network rebuilt.
- Scenario
- New employees need IT setup, or the business is relocating.
- How we help
- Microsoft 365 support Dubai teams need for licences, Teams, Outlook and MFA, plus laptop setup and weekend relocations.
- Example
- A new employee is productive on day one. A Dubai office moves over a weekend with minimal downtime.
- When to call · 08
After-hours emergencies
A critical system fails when the office is closed.
- Scenario
- A critical IT issue appears outside business hours.
- How we help
- 24/7 IT support Dubai businesses can reach when the office is closed, with a rapid remote response to limit downtime.
- Example
- A hotel booking system in Dubai is restored late at night.
● Sectors we support
IT support for small business Dubai owners in every sector
Clinics, firms and shops in Dubai rarely need an engineer every day, but when a system stops, so does the business. That is the gap IT support for small business Dubai teams have to fill, and the reason we charge by the fix.
09 sectorsDrag or hover the cards to explore
Secure email, document sync and data backup for sensitive files.
Tally and QuickBooks support, Excel crashes and slow PCs in tax season.
Outlook sync on new phones, CRM access and file sharing for agents on the move around Dubai.
POS terminals, barcode scanners and network printers that sales depend on.
Billing software, Wi-Fi, receipt printers and delivery tablets in busy Dubai kitchens.
Projectors, online classes, audio and microphone faults during sessions.
Barcode scanners, network printers and the cloud systems behind dispatch across Dubai and the wider UAE.
Email downtime, video interview setup and password resets.
● Buyer checklist
What to look for in the best IT support companies in UAE
A six-point checklist for shortlisting IT support companies Dubai offices can depend on.
Scroll to tick off all six
- 01
Response time you can measure
Ask how fast a ticket is picked up. The best IT support companies in UAE publish a figure. Ours is 90% of issues resolved remotely within 30 minutes.
- 02
Channels your staff already use
WhatsApp IT support Dubai employees can open on a phone beats a portal nobody remembers the password for.
- 03
Pricing that matches usage
An IT services company in Dubai should offer pay-per-incident as well as subscriptions, so a quiet month costs less.
- 04
Depth beyond the helpdesk
Check that the same IT services company in Dubai has L2 and L3 engineers for servers, firewalls and backups.
- 05
No lock-in
IT support companies Dubai SMEs stay with earn the renewal. They do not need a long contract to keep you.
- 06
Cover for every site
On-demand IT support Dubai head offices use should extend to branches and remote staff without extra contracts.
Even the best IT support companies in UAE fit some offices better than others, so weigh the model before the vendor: a full-time engineer, an annual maintenance contract or on-demand help from 800 IT Care, the three models most offices in Dubai choose between. We offer every flexible route ourselves: Pay-as-you-go IT support UAE startups can use without a monthly bill, subscription plans sized to your users, and IT AMC services in Dubai for offices that prefer a fixed fee. Whichever you pick, you deal with one IT support company Dubai based and reachable in minutes.
● Coverage
One helpdesk for the whole UAE
From our base in Meydan Free Zone, Dubai, remote sessions reach any office with an internet connection, and engineers travel when a fault needs hands. As an IT services company in Dubai with remote-first delivery, distance rarely matters: the IT support company Dubai firms call is the same team their branch managers reach in the other emirates.
- 7
- emirates covered
- 1
- team for every branch
- 0
- contracts to get started
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
● Our name
Why the name starts with 800
The number is a promise from an IT services company in Dubai that wants to be easy to remember and easy to reach.
- 8Eight values
Eight core values
Availability, fast access, precision, adaptability, proactiveness, secure service, affordability and innovation.
- Availability
- Fast access
- Precision
- Adaptability
- Proactive
- Secure
- Affordable
- Innovative
- 0Zero hassles
Zero hassles, zero delays
Simple, fast answers to your tech problems. No waiting and no complicated setup.
- No waiting
- No setup
- Engineer in minutes
- 0Zero limits
Zero limits, zero boundaries
Support that scales with you, wherever in the UAE your people work.
- All 7 emirates
- Remote and onsite
- Grows with you
● FAQ
IT support questions from Dubai businesses, answered
Straight answers to what owners ask when they shortlist IT support companies Dubai colleagues recommend.
WhatsApp UsHow much does IT support cost in Dubai?
Most IT support companies Dubai businesses use charge in one of three ways: by the hour, per user or device each month, or as a fixed annual contract. At 800 IT Care, ad hoc remote support starts at AED 99 per hour and you pay after the fix. Subscription plans and AMC fees are quoted on the number of users, sites and servers. For a firm in Dubai that needs help only a few times a month, Pay-as-you-go IT support UAE pricing normally costs less than a retainer.
What is the best IT support company in Dubai for small businesses?
The best fit is a provider that answers quickly, fixes most faults remotely and does not require a long contract. IT support for small business Dubai owners can afford also has to charge only for work done. 800 IT Care was built for exactly that: companies with 5 to 100 users anywhere in the UAE reach engineers by WhatsApp, toll-free call or web ticket, 90% of issues are resolved remotely within 30 minutes, and ad hoc jobs are billed after the fix. When you shortlist the best IT support companies in UAE, compare response time, pricing model and contract terms, not headline price alone.
What is an IT AMC contract?
An IT AMC (annual maintenance contract) is a yearly agreement in which a provider maintains your computers, servers, network and printers for a fixed fee. It normally includes an agreed response time, remote and onsite support, and scheduled preventive checks. IT AMC services in Dubai suit offices that want predictable costs. Businesses with occasional needs often start on demand and move to an AMC later.
How does on-demand IT support work?
You contact us when something breaks, an engineer fixes it, and you pay for that job. On-demand IT support Dubai businesses get from us needs no onboarding and no minimum term: send a WhatsApp message, call the toll-free number or open a web ticket, and a remote session usually starts within minutes.
Can remote IT support fix most problems, or do I need an engineer onsite?
Most everyday faults are software, account or configuration problems, and those can be fixed over a secure remote session. Remote IT support Dubai offices get from us resolves nine in ten issues that way. For failed hardware, cabling or a new office setup, Onsite IT support Dubai visits are arranged case by case.
Do you cover Abu Dhabi, Sharjah and the other emirates?
Yes. Remote support is available anywhere in the UAE, and one helpdesk can serve every branch you have. Companies use us for IT support Abu Dhabi offices, IT support Sharjah outlets and sites in Ajman, Ras Al Khaimah and Fujairah, alongside their head office in Dubai.
Is IT support available outside office hours?
Yes. Businesses that trade late in Dubai, such as restaurants, hotels and clinics, use our 24/7 IT support Dubai line for urgent faults after hours. Ask any IT support company Dubai businesses recommend how after-hours calls are charged. We quote before work starts, with no hidden fees.
What is the difference between managed IT services and an AMC?
An AMC is mainly reactive and preventive maintenance for a fixed annual fee. Managed IT services go further: the provider monitors systems continuously, manages updates, backups, user accounts and security, and reports on them every month. Managed IT services Dubai firms choose are usually billed monthly per user or device.
Can you take over if our IT engineer resigns?
Yes. Outsourced IT support Dubai companies take from us starts with no onboarding delay: we document your setup, take over Microsoft 365, servers, user accounts and daily requests, and stay until your new hire is settled, or for good.
Do you support Microsoft 365?
Yes. Microsoft 365 support Dubai teams ask us for most often covers licences, Outlook and Exchange mail problems, Teams, OneDrive, MFA and new user setup. Larger migrations are planned with RAIDEFEND Technologies, the IT services company in Dubai behind the platform.
Explore our services in Dubai
- IT support company Dubai: remote and onsite help
- Remote IT support Dubai
- IT helpdesk support Dubai
- Managed IT services Dubai
- IT AMC services in Dubai
- On-demand IT support Dubai
- IT support for small business Dubai
- 24/7 IT support Dubai
- Toll-free IT support UAE
- IT services company in Dubai: about us
- Best IT support companies in UAE: buyer FAQ
- IT support companies Dubai: guides and case studies
● Resources
Guides for busy Dubai offices
Practical reading from an IT support company Dubai offices work with every day: security tips, Microsoft 365 how-tos and case studies.
● Get in touch
Talk to an IT support company Dubai SMEs can reach in one message
No IT team? We have you covered. Tell us what stopped working and an engineer from 800 IT Care will start on it, whether you are in Dubai or anywhere else in the UAE.