At 800ITCare, we provide more than just IT support; we deliver a strategic advantage to businesses of all sizes across the UAE. We believe that every company, regardless of its scale, deserves access to reliable, secure, and expert technology solutions that drive success.

Contacts

Meydan Freezone - Al Meydan Rd - Nad Al Sheba , Dubai

support@800itcare.com

800 482 773

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IT AMC Dubai engineers in Meydan, on call 24/7

IT AMC Dubai
One Contract, Zero Surprises

800 IT Care provides IT AMC services in Dubai with one fixed monthly fee, no hidden charges, a response time in writing and a Meydan-based team that actually shows up. Your annual maintenance contract bundles IT support and maintenance services for servers, PCs, network, Microsoft 365, backup and security, with unlimited remote support and scheduled on-site visits, all for one fixed monthly fee.

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Covered under every 800 IT Care annual maintenance contract:

  • Servers & storage
  • Desktops & laptops
  • Firewalls & VPN
  • Switches & Wi-Fi
  • Microsoft 365
  • Backup & recovery
  • Printers & scanners
  • Endpoint security
  • Servers & storage
  • Desktops & laptops
  • Firewalls & VPN
  • Switches & Wi-Fi
  • Microsoft 365
  • Backup & recovery
  • Printers & scanners
  • Endpoint security
What an IT AMC is

IT AMC services in Dubai, explained in one minute

An IT AMC (annual maintenance contract) is a fixed-price agreement under which one provider keeps all of your IT equipment working for a year: preventive maintenance, unlimited remote support, on-site visits, monitoring, patching and backups, for a known monthly fee. 800 IT Care is the IT AMC company Dubai businesses choose when they want the response times, the visit schedule and the exclusions into the contract, so there is nothing to argue about later.

  • PriceIT AMC services in Dubai on one fixed monthly fee, agreed in writing and unchanged for the term
  • ResponseIT AMC support Dubai-wide in under 15 minutes remotely and 2 to 4 hours on-site
  • CoverageIT support and maintenance services for servers, PCs, network, cloud, backup and security
  • ReachIT AMC Abu Dhabi, Sharjah and all seven emirates under one contract and one SLA
  • TermIT support contract Dubai standard: 12 months, 30-day exit, no exit fee
  • TeamIT AMC company Dubai based, Meydan office, 25+ certified engineers, since 2016

Preventive maintenance on a schedule

Every annual maintenance contract includes a remote health check each month, an on-site visit each quarter and a full IT audit once a year. Disks, backups, patches, licences and warranties are checked before they fail, which is where most of the savings in IT support and maintenance services come from.

Unlimited IT AMC support Dubai-wide

Staff call a toll-free number or raise a ticket and a certified engineer answers in under 15 minutes, 24/7. Remote fixes are unlimited on every plan; when hands are needed, an engineer is on-site in Dubai within 2 to 4 hours and across the UAE the same business day.

Hardware and software, one contract

Servers, storage, firewalls, switches, access points, PCs, laptops, printers and the software on them: Windows, macOS, Linux, Microsoft 365 and Google Workspace. A comprehensive IT AMC also covers replacement parts and labour, so a failed disk or power supply is not an invoice.

Monitoring, security and a monthly report

Every device is monitored around the clock, patched on a schedule and protected with endpoint and email security. Backups are tested, not just scheduled. Each month you receive a plain-language report of every ticket, every visit and what we prevented, the part most IT AMC services in Dubai leave out.

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Why 800 IT Care

The IT AMC company Dubai businesses keep renewing

Six things we put in writing that most IT AMC services in Dubai leave to a sales call. Scroll through them, or call 800 482 773 and ask us to prove each one.

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Pricing

One fixed fee, no hidden charges

Most providers of IT AMC services Dubai-wide keep the cost vague until a sales call, and no IT AMC in Dubai listing tells you what parts cost. Ours is a single monthly fee agreed before you sign, with every inclusion and exclusion listed in the contract and a written quote within 48 hours of your free health check.

Response times

Response times in writing

Under 15 minutes remote, 2 to 4 hours on-site in Dubai, same business day in Abu Dhabi and Sharjah. These are SLA terms in your IT support contract Dubai businesses can hold us to, with monthly figures to prove it.

Helpdesk

Engineers in Meydan, not overseas

Our IT AMC support Dubai desk and the dispatch team sit in our Meydan office. The engineer who visits in January is the same one who knows your network in December, and the toll-free number is answered in Dubai.

Parts

Spares on the shelf, not on order

Disks, power supplies, memory, switches and access points for the models we support are stocked in Meydan, so a Complete AMC repair is a same-day swap rather than a two-week wait for a distributor.

Reporting

A report you can read in five minutes

Every month: tickets opened and closed, response times against the SLA, visits completed, patches applied, backup tests passed, licences expiring and what we recommend next. Every quarter: a review meeting with your named engineer.

People

Certified and accountable

Microsoft, Cisco, Fortinet, Sophos and CompTIA certified engineers deliver every IT AMC Dubai contract. Every ticket in our IT support and maintenance services is logged, every visit signed off, and your quarterly review shows uptime, tickets closed and what we recommend next.

Proven

Ten years of IT support and maintenance services in the UAE

Figures from our ticketing system, updated every quarter, for the IT AMC support Dubai companies have trusted since 2016. Ask any other IT AMC company Dubai offers for the same figures.

0Active clients
0AMC renewal rate
0Issues resolved
0Average remote response
Plans and pricing

IT AMC in Dubai: three plans, one fixed fee

Three annual maintenance contract plans for IT AMC services in Dubai. All include the 24/7 helpdesk by phone, WhatsApp and web, unlimited remote support, monitoring and a monthly report, billed as one fixed monthly fee and quoted within 48 hours of your free IT health check.

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Essential AMC

Remote-first cover for small offices
5 to 25users
Best for
Offices with no IT team or one IT person
Support via
WhatsApp, toll-free 800 482 773, website
  • Unlimited remote support, 90% of issues fixed within 30 minutes
  • Desktops, laptops, printers, scanners and Wi-Fi
  • Microsoft 365, Google Workspace, Outlook and Teams support
  • Antivirus, password resets, software installs and updates
  • Quarterly on-site preventive visit and IT health check
Get Started
[ Plan 01 ]★ 800 IT Care AMC
Postcard from 800 IT Care

Complete AMC

Full infrastructure cover with on-site visitsMost chosen
Up to 100users
Best for
Offices with servers, a network and many devices
Support via
24/7 helpdesk plus on-site engineers
  • Everything in Essential
  • Servers, storage, firewall, switches, VPN and domain
  • 24/7 monitoring, patching and endpoint security
  • Backup configuration, monitoring and restore tests
  • Virus, malware and ransomware incident response
  • Monthly on-site preventive maintenance, parts and labour included
  • Named engineer and monthly report
Get Started
[ Plan 02 ]★ 800 IT Care AMC
Postcard from 800 IT Care

Enterprise AMC

Multi-branch and regulated businesses
Multisite
Best for
Branches in Dubai, Abu Dhabi and beyond
Support via
Dedicated helpdesk plus resident engineer
  • Everything in Complete
  • One helpdesk for every branch and remote employee
  • Resident or scheduled on-site engineer
  • L2 and L3 escalation to enterprise-grade engineers
  • Custom SLA with penalties and a dedicated account manager
  • Security reviews, cloud migration and office relocation projects
Contact Sales
[ Plan 03 ]★ 800 IT Care AMC
Postcard from 800 IT Care

Every plan includes

The base of each IT support contract Dubai clients sign
24/7helpdesk
Remote
Unlimited, under 15 min
Report
Monthly, in writing
  • 24/7 helpdesk by phone, WhatsApp and email
  • Unlimited remote IT AMC support
  • Monitoring, patching and antivirus
  • Monthly report and asset register
  • 12-month term, 30-day exit after the first quarter
Ask a question
[ Plan 04 ]★ 800 IT Care AMC
Postcard from 800 IT Care

Add-ons and extras

Projects and extras alongside any annual maintenance contract
Add-onas needed
Added to
Any plan, any month
Quoted
Fixed price, in writing
  • Extra devices and users added any month, removed with 30 days' notice
  • New branch set-up: cabling, Wi-Fi, firewall and POS
  • Office relocation and weekend migrations with minimal downtime
  • Cloud migration to Microsoft 365 or Google Workspace
  • Security review and cybersecurity health check
  • Temporary IT engineer while you hire or during projects
Get a quote
[ Plan 05 ]★ 800 IT Care AMC
Plan 2 of 5

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What each IT AMC plan includes
InclusionEssentialCompleteEnterprise
24/7 helpdesk and unlimited remote supportIncludedIncludedIncluded
Monitoring, patching, endpoint and email securityIncludedIncludedIncluded
Preventive on-site maintenanceQuarterlyMonthlyMonthly or resident
Emergency on-site visitsQuoted per visitUnlimitedUnlimited
Replacement parts and repair labourQuoted per incidentIncludedIncluded
Backup testing and ransomware recoveryBackup monitoringIncludedIncluded
Named engineer and quarterly reviewNot includedIncludedDedicated account manager
Contract term and exit12 months, 30-day exit12 months, 30-day exit12 to 36 months, agreed
Coverage

What our IT support and maintenance services cover

Seven areas of IT support and maintenance services, one annual maintenance contract, one number to call. Each links to the full service page, and all are included in our IT AMC services in Dubai.

Servers, storage and workstations

Physical and virtual servers, NAS, desktops and laptops. Firmware, disks and warranties tracked; parts replaced under Complete AMC with no per-incident bill.

Firewalls, switches and Wi-Fi

Fortinet, Sophos, Cisco and Ubiquiti estates kept patched and documented. VPN, VLANs, guest Wi-Fi and etisalat or du line faults handled with the carrier for you.

Microsoft 365 and Google Workspace

Licences audited every quarter, mailboxes and Teams fixed remotely, SharePoint permissions kept tidy.

24/7 helpdesk and on-site support

IT AMC support Dubai-wide through toll-free 800 482 773, WhatsApp and a ticket portal. Remote first, then an engineer from Meydan when hands are needed. See our IT support Dubai page for response times by emirate.

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Cybersecurity and patching

Endpoint protection, email filtering, MFA and a patch window agreed with you. Incidents are isolated remotely within minutes.

Backup and disaster recovery

Local and cloud backups with monthly restore tests and a written recovery plan, so ransomware is a recovery, not a ransom.

Quarterly review and IT roadmap

A named engineer reviews uptime, tickets, licence spend and risks with you every quarter, and our IT consultancy team plans upgrades before equipment fails.

Response times

The SLA inside every IT support contract Dubai clients sign with us

Priority is agreed when the ticket is logged for every IT AMC Dubai client. Times are maximums; our monthly report shows the actual averages.

Swipe sideways to see every column

IT AMC support response and resolution targets
PriorityExamplesRemote responseOn-site in DubaiTarget resolution
P1 CriticalServer down, internet down for the office, ransomware15 minutes, 24/72 hours4 hours
P2 HighOne department affected, email or Wi-Fi failing, firewall faults30 minutes4 hoursSame business day
P3 NormalOne user, a printer, a slow PC, software error2 hoursNext business day2 business days
RequestsNew starter setup, moves, upgrades, licence changesSame business dayScheduledAs agreed

On-site response for IT AMC Abu Dhabi, Sharjah and Ajman clients is the same business day; Ras Al Khaimah, Fujairah and Umm Al Quwain the next business day. Remote response is identical everywhere in the UAE.

Onboarding

From first call to a signed IT AMC in Dubai, in four steps

Switching IT support contract Dubai providers needs no downtime. Most clients are fully covered within five working days.

  1. 1

    Free IT health check

    An engineer audits your devices, network, backups and licences remotely or on-site, at no charge. You get a written report whether or not you sign. Book the health check.

  2. 2

    Scope and fixed quote

    We list every device and site, choose Essential, Complete or Enterprise, and send a one-page quote with the SLA, visit schedule, inclusions and exclusions. No surprises in month six.

  3. 3

    Onboarding in 48 hours

    Monitoring agents, documentation, password vault, backup checks and helpdesk details for your staff are set up within two working days of signing. Your previous provider is handed off cleanly.

  4. 4

    Maintain, report, review

    Preventive visits happen on the agreed dates, every ticket is logged, and you receive a monthly report on every IT support and maintenance services ticket plus a quarterly review with recommendations and renewal options.

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Compare

IT AMC vs break-fix vs an in-house engineer

What a 20-person Dubai office typically pays for IT support and maintenance services under each model, and what it gets. Open each row to compare.

01 /One fixed monthly fee

One IT support contract Dubai businesses sign once a year: a fixed monthly fee with parts included, 24/7 helpdesk, monthly preventive visits, 25+ engineers across network, security and cloud, and every response time written into the SLA and reported monthly.

Monthly cost
One fixed fee, parts included, no surprises
Coverage
24/7, 365 days
Preventive maintenance
Monthly visits, monitoring, patching
Response time
15 minutes remote, 2 to 4 hours on-site, in writing
Skills
25+ engineers across network, security, cloud
Reporting
Monthly report, quarterly review
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02 /Billed per hour, unpredictable

You call when something breaks and pay by the hour, with parts on top. Nothing is monitored, so faults are found by your staff, and response is best effort because no engineer is reserved for you. It still suits very small offices with a handful of PCs.

Monthly cost
Per hour, unpredictable, parts extra, pay after fix
Coverage
When you call
Preventive maintenance
None, problems found when they break
Response time
Best effort
Skills
Whoever is free
Reporting
Invoices only
See pay-as-you-go IT support
03 /A full salary plus visa and leave

One person on salary, plus visa, leave, tools and training. Immediate when present, but a single skill set, working hours only and no cover during leave or sickness. Teams above 150 staff often keep an in-house coordinator and add our Enterprise AMC for depth and after-hours cover.

Monthly cost
A full salary plus visa, leave, training and tools
Coverage
Working hours, one person, no cover on leave
Preventive maintenance
Depends on workload
Response time
Immediate when present
Skills
One skill set
Reporting
If asked
Compare with managed IT

Break-fix still suits very small offices; see our pay-as-you-go IT support page. Larger teams usually move from IT AMC services Dubai plans to managed IT services, which add strategy and user management to the AMC.

Industries

Who uses our IT AMC services Dubai-wide

The IT AMC support Dubai clinics, law firms, traders and schools rely on, tuned to how each sector works. One hub in Meydan, six kinds of business connected to it.

Clinics and healthcare

Patient-record systems, DHA compliance, encrypted backups and after-hours cover for 24-hour practices in Dubai Healthcare City and beyond.

DHA compliant24-hour cover

Law and accounting firms

Document management, email security, MFA and confidentiality clauses written into the contract for DIFC and Business Bay practices.

MFA everywhereEmail security

Trading, logistics and manufacturing

Warehouse Wi-Fi, handheld scanners, ERP uptime, industrial PCs and multi-site coverage from Jebel Ali and Al Quoz to Abu Dhabi.

Warehouse Wi-FiMulti-site

Retail, F&B and hotels

POS, printers, guest Wi-Fi and branch networks kept trading, with scheduled visits outside opening hours and before peak season.

POS uptimeBranch printers

Real estate and brokerages

CRM access, shared drives and fast onboarding for high staff turnover across Dubai Marina, Downtown and JLT offices.

Fast onboardingShared drives

Schools and training centres

Labs, Wi-Fi for hundreds of devices, content filtering and upgrades scheduled for the summer break.

Campus Wi-FiContent filtering
Service areas

IT AMC in Dubai, Abu Dhabi and every emirate

Engineers are dispatched from Meydan, so most Dubai offices are within 30 minutes. Multi-site IT AMC Abu Dhabi and Dubai contracts run under one SLA, and remote support is immediate anywhere in the country. On-site times by emirate:

DXB

Dubai

On-site response

2 hours for outages

Coverage

IT AMC Dubai clients get a 2-hour on-site response for outages and monthly or quarterly preventive visits from Meydan.

Get a quote
AUH

Abu Dhabi

On-site response

Same business day

Coverage

IT AMC Abu Dhabi offices are covered under the same contract and SLA as Dubai, with same-business-day on-site visits.

Get a quote
SHJ

Sharjah

On-site response

Same business day

Coverage

Same engineers, same toll-free number. Remote support is immediate; on-site engineers reach Sharjah the same business day.

Get a quote
AJM

Ajman

On-site response

Same business day

Coverage

Ajman offices and warehouses on the same IT support contract Dubai clients sign, with same-day on-site visits.

Get a quote
RAK

Ras Al Khaimah

On-site response

Next business day

Coverage

Remote IT support within minutes; on-site engineers the next business day for hardware, network and server work.

Get a quote
FJR

Fujairah

On-site response

Next business day

Coverage

East-coast businesses get the same 24/7 helpdesk, with an engineer on-site the next business day when needed.

Get a quote
UAQ

Umm Al Quwain

On-site response

Next business day

Coverage

Covered by the same number and the same engineers, remote first and next business day on-site.

Get a quote
UAE

Remote, anywhere

On-site response

Under 15 minutes

Coverage

24/7 helpdesk, monitoring and remote fixes for every site in the country, included in every annual maintenance contract.

Get a quote
Dubai areas we serve
  • Business Bay
  • DIFC
  • Downtown Dubai
  • Dubai Marina
  • JLT
  • Jebel Ali and JAFZA
  • Al Quoz
  • Deira
  • Bur Dubai
  • Dubai Silicon Oasis
  • Internet City and Media City
  • Dubai Healthcare City
  • Meydan and Nad Al Sheba
  • Al Barsha
  • Dubai South
  • Sheikh Zayed Road
Real results

What an IT AMC Dubai contract changed for these clients

Before-and-after figures from IT AMC support Dubai clients, taken from our ticketing system. Scroll to flip through the cards.

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01. Law firm, DIFC

Moved from break-fix to Complete AMC after a 9-hour email outage.

  • Mail server migrated to Microsoft 365
  • Backups tested monthly, MFA on every account
  • Zero downtime in the 12 months since

02. Accounting firm, Business Bay

Essential AMC replaced ad-hoc call-outs and surprise invoices.

  • Quarterly visits caught a failing RAID disk early
  • Expiring SSL certificate renewed before clients noticed
  • IT spend down 41% year on year

03. Trading company, Deira

Warehouse Wi-Fi dead zones and scanner drop-outs ended under the AMC.

  • Two access points and a managed switch installed
  • Handheld scanners on a dedicated VLAN
  • Tickets down from 22 to 3 a month

04. Retail chain, JLT

Five branches on one Complete AMC, monitored centrally from Meydan.

  • POS, printers and branch firewalls monitored 24/7
  • Visits scheduled before opening hours
  • Zero unplanned POS downtime in 6 months

05. Healthcare clinic, DHCC

Ransomware encrypted the shared drive overnight; the AMC recovery plan ran at 2 am.

  • Network isolated remotely within minutes
  • Restored from immutable backup, no ransom paid
  • Endpoint protection and MFA live before opening

06. Engineering office, Abu Dhabi

Second site added to a Dubai contract under one SLA and one monthly report.

  • IT AMC Abu Dhabi visits the same business day
  • Remote support from Meydan in under 15 minutes
  • Two sites, one contract, one report
FAQ

IT AMC Dubai: questions businesses ask before signing

An IT AMC (annual maintenance contract) is a 12-month agreement under which one provider delivers all IT support and maintenance services for your equipment at a fixed monthly fee. At 800 IT Care, IT AMC services Dubai clients sign cover servers, PCs, laptops, firewalls, switches, Wi-Fi, printers, Microsoft 365 or Google Workspace, backups and security, with unlimited remote support, scheduled preventive visits, monitoring, patching and a monthly report.

IT AMC Dubai pricing at 800 IT Care is one fixed monthly fee, set by the number of devices and sites, the plan you choose (Essential, Complete or Enterprise) and whether replacement parts are included. You receive a written quote within 48 hours of a free IT health check, the fee stays unchanged for the contract term, and there are no hidden charges or call-out surprises. Most providers quote only after a sales call; we quote from the audit.

A comprehensive IT AMC includes replacement parts, repair labour and unlimited on-site visits in the monthly fee, so a failed disk or power supply costs nothing extra. A non-comprehensive IT AMC covers preventive maintenance, monitoring and remote support, while parts and emergency visits are quoted per incident. Our Complete plan is comprehensive; Essential is non-comprehensive.

IT AMC support Dubai response is under 15 minutes remotely for critical issues, 24 hours a day. On-site response in Dubai is 2 hours for a P1 outage and 4 hours for a P2 fault, with target resolution of 4 hours and same business day respectively. These times are written into every IT support contract Dubai clients sign with us and reported monthly.

Yes. IT AMC Abu Dhabi, Sharjah and Ajman clients get same-business-day on-site response; Ras Al Khaimah, Fujairah and Umm Al Quwain are next business day. Remote support, monitoring and the helpdesk are identical everywhere in the UAE, and multi-site businesses can cover Dubai and Abu Dhabi offices under one contract and one SLA.

IT support and maintenance services under our IT AMC services Dubai plans include preventive maintenance (monthly remote checks, quarterly or monthly on-site visits, an annual audit), unlimited remote helpdesk support, 24/7 monitoring, patch management, endpoint and email security, backup monitoring with restore tests, licence management, vendor and ISP coordination, and a monthly report. Comprehensive plans add parts, labour and unlimited emergency visits.

A standard IT support contract Dubai businesses sign with us runs 12 months, billed quarterly or annually, and can be ended with 30 days' written notice after the first quarter with no exit fee. Enterprise contracts with a resident engineer run 12 to 36 months on terms agreed with you. If you move to us from another provider, onboarding takes about 48 hours with no downtime.

On the Complete and Enterprise plans, yes: replacement parts and repair labour for covered devices are included, and we hold common spares in Meydan for same-day swaps. On the Essential plan, parts are quoted at cost before any work. Equipment beyond its vendor end-of-life is covered for support, and replacement is recommended in your quarterly review.

For teams of 5 to 100 staff, IT AMC services Dubai providers like us charge about a third of an in-house engineer, and an IT AMC gives you 25+ specialists across networking, security and cloud instead of one person, with cover during leave and 24/7 response. Companies above 150 staff often keep an in-house coordinator and use our Enterprise AMC for depth, on-site visits and after-hours support.

Check five things in writing before signing with any IT AMC company Dubai offers (the same test applies to IT AMC Abu Dhabi providers): published pricing with inclusions and exclusions, numeric response times, whether parts are covered, where the helpdesk sits and who visits, and a monthly report. 800 IT Care publishes all five on this page; ask any provider for the same, then compare.

Yes. Devices are added at a fixed per-device rate and removed with 30 days' notice, so the contract follows your headcount. New branches in Dubai, Abu Dhabi or any emirate are added under the same SLA, and we handle the cabling, Wi-Fi and firewall setup through our IT solutions team.

Every IT AMC services in Dubai plan from 800 IT Care includes endpoint protection, email security, MFA rollout, scheduled patching and 24/7 monitoring, plus backup monitoring. Complete and Enterprise add monthly restore tests, a written recovery plan and ransomware recovery at no extra charge. Start with our free IT health check to see your current risks.

Explore

Ready for an IT AMC that puts its fee and response times in writing?

Call 800 482 773, message us on WhatsApp or book the free health check. A quote for IT AMC services in Dubai, or for IT AMC Abu Dhabi offices, reaches you within 48 hours.

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