Who We Are: The Story Behind Dubai’s Most Trusted IT Support Company
Every great business starts with a simple realization. For us at 800 IT Care, it was noticing a gap in the market. We saw businesses in the UAE struggling not just with technology, but with the people managing it. Calls went unanswered, downtime lasted too long, and “solutions” were just temporary patches.
We built 800 IT Care to be different—going beyond technicians to become the IT support company in Dubai that business owners can truly rely on with complete peace of mind.
This is our story, our mission, and why we wake up every day ready to serve you.
Our Mission: Technology with a Human Touch
In a city as futuristic as Dubai, it is easy to get lost in the jargon of cloud computing, cybersecurity, and digital transformation. But at its core, technology is about people.
Our mission is simple: To empower Dubai businesses by making complex technology invisible.
We believe that you shouldn’t have to worry about your servers, your data backups, or your internet connection. You should be focused on signing your next deal or launching your next product. As your dedicated IT support company in Dubai, we work silently in the background to ensure your infrastructure never lets you down.
What Sets Us Apart?
There are dozens of providers you could call. Why do leading companies choose 800 IT Care?
1. The “800” Standard of Availability
The name “800” isn’t just a number; it represents accessibility. We know that in Dubai, business doesn’t stop at 5:00 PM. Unlike a standard IT support company in Dubai that might leave you hanging until Monday morning, we pride ourselves on being accessible when you need us most.
2. We Speak Your Language
We don’t hide behind confusing tech-speak. Whether we are explaining a firewall upgrade to a CEO or fixing a printer for an intern, we communicate clearly and transparently. We believe an educated client is an empowered client.
3. Proactive, Not Just Reactive
Many competitors wait for your system to break so they can bill you for the repair. We take a proactive approach by using advanced monitoring tools to detect issues before they become major problems. Our success is measured by how seamless—and even boring—your IT experience feels, because boring means everything is running perfectly.
Our Core Values
Every ticket we resolve and every strategy we build is guided by three non-negotiable values:
- Integrity: We never upsell you on hardware or software you don’t need.
- Speed: We respect your time. Rapid response is baked into our DNA.
- Excellence: Good enough is not enough. We aim for permanent fixes, not quick patches.
Deep Roots in Dubai
We aren’t a remote call center halfway across the world—we’re right here in the UAE. We understand local regulations, regional connectivity challenges, and the ambitious pace at which this city operates.
Being a local IT support company in Dubai means we can be onsite at your office in Business Bay, JLT, or Media City within minutes if a crisis occurs. That physical presence offers a peace of mind that remote-only providers simply cannot match.
Join Our Journey
We are proud of the reputation we have built, but we are even more excited about the future. As technology evolves with AI and advanced cybersecurity, we are constantly learning and adapting so that your business stays ahead of the curve.
Thank you for trusting us with your technology. If you are looking for a partner who cares about your business as much as you do, you have found them.
Ready to meet the team?